FAQ page for X9 Webhosting

In which country is X9 based?
We recently had to add this faq to the list, as many clients were unsure if X9 was a British or foreign company. X9 is based in the UK, near Brighton, but also leases additional servers in Dallas, Chicago and Montreal for our international clients who require a "local" site in these countries which load much faster than those hosted from the UK.

How long has X9 Internet been in business?
We have been in business since 1998. More info.

What is hosting?
Hosting means that you found a home for your Web site on our Web servers, which are stored in a secure, climate controlled environment and are connected to the Internet via high speed data lines.

We can also help you register your Domain Name, which becomes your unique Web address. Having your own Domain Name suggests you have your own Web space, and since email can be addressed to your domain (e.g. www.yourname.co.uk), you will not have to announce a new email address if you change Internet providers.

Tell me more about your FREE hosting service.
This service was so badly abused, we had to withdraw it indefinitely. If you feel you are entitled to a free hosting service, contact us.

Explain your UNLIMITED plans.
The term "Unlimited" is often misunderstood. Unlimited, by our definition, means that we do not set any quotas for web space and bandwidth. Your website will not suddenly go down without notice because you have exceeded your bandwidth quota, and incoming email will not suddenly stop because you have run out of disk space to store new emails. But excluded from our unlimited service is CPU and Memory, because CPU and memory have physical limits.

Memory is like petrol in the tank, when the petrol is finished the car stops - when the memory is exhausted the server cannot function. CPU is like the engine of a car. If you have an average sized car with an average sized engine, but hook a huge heavy juggernaut trailer to the back of it, it will really struggle to tow that trailer and may even be unable to move it at all.

Our platform is a shared hosting system with several hundred websites on each server and sharing the CPU (power) of that server. If a website is very large and very busy, it will use most of the servers' CPU which will result in a poor performance for all websites sharing the power from that server. When a website gets too busy, it can no longer operate on a shared server because there is not enough power to efficiently run all the other websites and also this very large website all at the same time. This is when it needs to be moved onto a VPS or dedicated server where it does not have to share power with other websites. This is also the natural limit of our unlimited web hosting service.

Furthermore, our unlimited web hosting service is only available for web hosting, FTP and email. We DO NOT offer an unlimited online file storage service. Watch for the inode scam or Go here for more.

Can I host streaming Video and Audio?
You can host videos in flash and QuickTime format, as well as all types of sound files. We have temporarily suspended our FFMPG video hosting service.

Can I upgrade my hosting plan at any time?
Yes. You can upgrade your account at any time. Go here.

How long after I sign up will I be able to start uploading my website?
Immediately, if you sign up for an account with server Boxter. And within 1 and 12 hours when signing up for any other hosting account. Domains registered can take from 1 hour to 24 hours to go live.

Do I have unlimited access to update my pages?
Yes. You can edit your website any time day or night. For security reasons we have introduced file locking to accounts hosted on server Boxter and Pluto servers will include this feature shortly. We require this because of the many PC viruses circulating that steal passwords stored in your FTP programs. We recommend that you do not store passwords inside your FTP software for this reason. Instead, manually re-enter passwords each time you need to use FTP.

What do I need to use X9 Internet's web hosting services?
If you are viewing this page, then you have all that is required to take advantage of X9 Internet's services - a computer with an Internet connection.

If I sign up for Annual payment, do I have to pay in one lump sum annually?
Yes. You will automatically be billed in one lump sum at the annual rate when you sign up. You will be billed again that same lump sum one year from your anniversary date, unless you request that payment should be changed to monthly. If you decide to move to another ISP before your annual or 2-yearly payment has been used up, we will refund the difference. We do not refund partial months - if you decide to cancel you account on the 2nd day of a particular month, we can not refund prepaid fees for that month.

What content is NOT allowed on your servers?
You may not host adult content and satanic materials, or anything illegal. You cannot offer for download from your site programs, music and video of which you are not the copyright holder. You cannot use your account as your online hard drive to store files which are not connected to your web site. Accounts which host such content will have these files deleted or may be terminated without notice and without a refund. If in doubt, always check with us first.

Do you have a 30 Day Money Back Guarantee?
Yes. For more information please see our 30 Day Money Back Guarantee.

How do I promote my site to the search engines?
All accounts hosted on server Boxter will automatically have all their web pages indexed by Google. We also offer a free Search Engine Submission Tool which is available from your control panel.

Can I track how many people visit my Web site?
All accounts come with a powerful Site Statistics Tool in the Control Panel that shows hits, referrer logs, country stats and more! You can even look at this data in a graphical format showing daily, monthly and yearly activity.

What are referral logs and does X9 Internet offer referral logs?
Referral logs tell you the web site from which visitors reached your page. Using this information, you can tune your online advertising to maximise traffic to your site. We provide this information in the form of domain names of the referring pages (not IP addresses), making it easier to interpret and analyse. This is offered under all our plans in the Control Panel.

Do you provide dial-up Internet access?
Currently we only offer free dial-up accounts to UK and US customers. We can also provide broadband up to 24 Mb if your line can accept that.

What is considered SPAM?
SPAM is any unsolicited email. If you are going to send email to potential customers you should sign up for an 'opt-in' email list. These are lists of email addresses for people who ask to be emailed to on a specific topic, and it states that they signed up to be on that list at the beginning of the email. X9 Internet hosting accounts can not be used for the purpose of sending bulk unsolicited mail and are subject to immediate termination without refund.

Can I change my billing cycle at any time?
Yes. Just call our Help Desk and request the change in billing cycle. You will be credited the amount of money left on your account toward the new charge.

How will I be billed for my account?
Billing notification is by email. You can also renew at any time by login into your account manager. Except for monthly plans, we do not keep card details and will not automatically charge your card for a renewal.

What happens when I go over the data transfer allowed on my account?
You will be notified via email when you are continuously exceeding your limit for two successive months by more than 20% each month of your allocated quota. This email will encourage you to upgrade your account. If you are exceeding your limit for three successive months by more than 20%, you must upgrade your account or reduce your data transfer rate to prevent suspension of service when your account next reaches your limit. Instructions on how to upgrade your account will be included with the email we send you.

You can easily monitor your data transfer in your control panel. Or opt for an unlimited hosting account for greater peace of mind.

Does X9 Internet offer any ready-to-run CGI-scripts?
Yes. X9 Internet offers several ready-to-run cgi-scripts with all our plans. These scripts include Formsend.cgi (for emailing form results), Hit Counters and Guest Books. Servers Boxter and Pluto come with a huge selection of software and web tools, including web builders to quickly build your website online.

Does X9 Internet provide any database solutions?
X9 Internet supports MYSQL and it can be easily set-up and managed using the MYSQL administration tool in the Control Panel.

What are X9 Internet's name servers?

We have too many servers to list them all here. To get your nameserver details, contact support.

What platform or Operating System (OS) does X9 Internet use?
Our servers run Apache Web server over Red Hat/Centos Linux (UNIX).

Does X9 Internet also design web pages?
X9 Internet does not offer web designing services, but we can let you have a list of web designers who host their sites with X9.

Does X9 Internet support Microsoft FrontPage?
Yes. You can easily install your FrontPage extensions by going to your Control Pane.

X9 Internet does support simple FrontPage technical support issues. But, if you have more extensive issues with FrontPage regarding design on your site, we will direct you to Microsoft's FrontPage Technical Support.

What version of FrontPage does X9 Internet support?
All versions.

99.9% Uptime
Over the last 2-year reporting period our servers have been up an average of 99.95%. If your site is down and it's our fault we'll work on it promptly, and get you back in business ASAP.

30 Day Money Back Guarantee
We are so sure that you will love hosting with X9 Internet, that all our Web hosting plans include a 30 day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus set-up fees and overage charges) if you cancel your account within 30 days of the activation of your account.

For more information see our 30 Day Money Back Guarantee Page here.

What is the size limit of each email?
We limit the size of each email to 20 Mb. If you need to send files larger than 20 Mb you can use a file compression program to break the file up into chunks of just under 10 Mb and then send each chunk attached with an email.

If I cancel before the end of my hosting term, do I get a refund?
Refunds are calculated by charging the monthly rate for the months you have used and refunding what balance remains on your account. We do not refund partial months.