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Frequently Asked Questions - Hosting: Frequently Asked Questions - Domain Matters How long has X9 Internet been in business? What is hosting? Tell me more about your FREE hosting service Explain your UNLIMITED plans Can I host streaming Videos and Audio? Can I upgrade my hosting plan at any time? How long after I sign up will I be able to start uploading my website? Do I have unlimited access to update my pages? What do I need to use X9 Internet's web hosting services? Can I offer software downloads with my X9 Internet account? If I sign up for Annual payment, do I have to pay in one lump sum annually? What content is NOT allowed on your servers? Do you have a 30 Day Money Back Guarantee? How do I promote my site to the search engines? Can I track how many people visit my Web site? What are referral logs and does X9 Internet offer referral logs? Do you provide dial-up Internet access? What is considered SPAM? Can I change my billing cycle at any time? How will I be billed for my account? What happens when I go over the data transfer allowed on my account? Does X9 Internet offer any ready-to-run CGI-scripts? Does X9 Internet provide any database solutions? What are X9 Internet's Name Server Addresses? What platform or Operating System (OS) does X9 Internet use? Does X9 Internet also design web pages? Does X9 Internet support Microsoft FrontPage? What version of FrontPage does X9 Internet support? 99.9% Uptime 30 Day Money Back Guarantee What is the size limit of each mailbox? If I cancel before the end of my hosting term, do I get a refund? How long has X9 Internet been in business? We have been in business since 1998. More info. What is hosting? Hosting means that you found a home for your Web site on our Web servers, which are stored in a secure, climate controlled environment and are connected to the Internet via high speed data lines. We can also help you register your Domain Name, which becomes your unique Web address. Having your own Domain Name suggests you have your own Web space, and since email can be addressed to your domain (e.g. www.yourname.co.uk), you will not have to announce a new email address if you change Internet providers. Tell me more about your FREE hosting service. You need to look very carefully at a host offering free hosting. Generally, there is no such thing as free. When offered, such a service has been designed chiefly to build a user database very quickly, and this list of users, although made up of non paying members, becomes a saleable commodity. Therefore, most hosts offering free hosting are not committed to maintaining such a service indefinitely. For this reason, most users relying on free hosting need to be constantly on the look out for alternative hosts, and are forever changing their domain nameservers to keep up. With X9, the above statement does not apply, because we are not building a user list with the view of selling it to Pipex. we offer service to individuals and organisations, as an indefinite trial of our service. One day you may need to upgrade and we are banking on that you will stay with us as you have had your service from us for some time, rather than trying someone new. Explain your UNLIMITED plans. If there really was a magic server which never ran out of bandwidth and disk space, then firms such as Google and Amazon would gladly be hosting their organisations on a seven dollar a month unlimited account, rather than paying out thousands on their own servers. But sadly, there is no such server, it simply does not exist. And if a host insists that indeed, he or she offers this, walk away immediately to avoid future disappointment. When your hosting account is quota limited, it will stop working when you have reached this limit. When this happens, everything stops, including your email accounts, and this can be a problem. We have therefore introduced the unlimited plan at a slightly higher hosting fee. The reason behind this is to give you complete piece of mind, knowing that your website and email will continue to work, even during times when your site's demand peaks higher than normal due to perhaps a newspaper article or a link from a forum. Unlimited hosting packages are not suited for excessive video and audio streaming, download services, online file storage/retrieval or for large busy web sites which should really be sitting on a dedicated server. To sum it up, if you are looking for a 'cheap unlimited deal' to host your busy video or download site on a standard shared server, we will not be able to help you. Go here for more. Can I host streaming Video and Audio? Yes, you can. X9 has introduced video servers for this purpose. You can even install a youtube clone script and run your own youtube video upload site. These servers are optimised to use Flash streaming technology for your video and audio and come configured with Mencoder, FFmpeg-php, flvtool2, Mplayer, GD Library, Libvorbis, Libogg and LAME MP3 Encoder. Hosting video and audio on a standard, non video server, is not recommended. Can I upgrade my hosting plan at any time? Yes. You can upgrade your account at any time. Go here. How long after I sign up will I be able to start uploading my website? Immediately, if you sign up for an account with server Boxter. And within 1 and 12 hours when signing up for any other hosting account. Domains registered can take from 1 hour to 24 hours to go live. Do I have unlimited access to update my pages? Yes. You can edit your website any time day or night. What do I need to use X9 Internet's web hosting services? If you are viewing this page, then you have all that is required to take advantage of X9 Internet's services - a computer with an Internet connection. If I sign up for Annual payment, do I have to pay in one lump sum annually? Yes. You will automatically be billed in one lump sum at the annual rate when you sign up. You will be billed again that same lump sum one year from your anniversary date, unless you request that payment should be changed to monthly. If you decide to move to another ISP before your annual or 2-yearly payment has been used up, we will refund the difference. We do not refund partial months - if you decide to cancel you account on the 2nd day of a particular month, we can not refund prepaid fees for that month. What content is NOT allowed on your servers? You may not host adult content and satanic materials, or anything illegal. You cannot offer for download from your site programs, music and video of which you are not the copyright holder. You cannot use your account as your online hard drive to store files which are not connected to your web site. Accounts which host such content will have these files deleted or may be terminated without notice and without a refund. If in doubt, always check with us first. Do you have a 30 Day Money Back Guarantee? Yes. For more information please see our 30 Day Money Back Guarantee. How do I promote my site to the search engines? We offer a free Search Engine Submission Tool which is available from your control panel. We also recently started a members link page, which gets spidered by all the major search engines. You can add your link to this page from your account manager. This is the fastest way to get your site indexed. If your site sells petfood to UK consumers, add the link 'uk pet food' and link it to your home page. Can I track how many people visit my Web site? All accounts come with a powerful Site Statistics Tool in the Control Panel that shows hits, referrer logs, country stats and more! You can even look at this data in a graphical format showing daily, monthly and yearly activity. What are referral logs and does X9 Internet offer referral logs? Referral logs tell you the web site from which visitors reached your page. Using this information, you can tune your online advertising to maximise traffic to your site. We provide this information in the form of domain names of the referring pages (not IP addresses), making it easier to interpret and analyse. This is offered under all our plans in the Control Panel. Do you provide dial-up Internet access? Currently we only offer free dial-up accounts to UK and US customers. Customers from other countries will need local Internet access in order to maintain their web site and retrieve email addressed to their site. What is considered SPAM? SPAM is any unsolicited email. If you are going to send email to potential customers you should sign up for an 'opt-in' email list. These are lists of email addresses for people who ask to be emailed to on a specific topic, and it states that they signed up to be on that list at the beginning of the email. X9 Internet hosting accounts can not be used for the purpose of sending bulk unsolicited mail and are subject to immediate termination without refund. Can I change my billing cycle at any time? Yes. Just call our Help Desk and request the change in billing cycle. You will be credited the amount of money left on your account toward the new charge. How will I be billed for my account? Billing notification is by email. You can also renew at any time by login into your account manager. We do not keep card details and will not automatically charge your card for a renewal. What happens when I go over the data transfer allowed on my account? You will be notified via email when you are continuously exceeding your limit for two successive months by more than 20% each month of your allocated quota. This email will encourage you to upgrade your account. If you are exceeding your limit for three successive months by more than 20%, you must upgrade your account or reduce your data transfer rate to prevent suspension of service when your account next reaches your limit. Instructions on how to upgrade your account will be included with the email we send you. You can easily monitor your data transfer in your control panel. Or opt for an unlimited hosting account for greater peace of mind. Does X9 Internet offer any ready-to-run CGI-scripts? Yes. X9 Internet offers several ready-to-run cgi-scripts with all our plans. These scripts include Formsend.cgi (for emailing form results), Hit Counters and Guest Books. Servers Boxter and Pluto come with a huge selection of software and web tools, including web builders to quickly build your website online. Does X9 Internet provide any database solutions? X9 Internet supports MYSQL and it can be easily setup and managed using the MYSQL administration tool in the Control Panel. What are X9 Internet's name servers? If you are not sure which server hosts your site, contact support. Server Oscar (UK): Primary Server Hostname: ns1.x9internet.co.uk Primary Server Netaddress: 195.10.228.174 Secondary Server Hostname: ns2.x9internet.co.uk Secondary Server Netaddress: 81.21.65.135 Server Boxter (UK): Primary Server Hostname: ns1.x9internet.com Primary Server Netaddress: 82.110.105.2 Secondary Server Hostname: ns2.x9internet.com Secondary Server Netaddress: 82.110.105.3 Server Pluto (US): Primary Server Hostname: ns1.x9net.com Primary Server Netaddress: 70.84.236.130 Secondary Server Hostname: ns2.x9net.com Secondary Server Netaddress: 70.84.236.131 Server Bruno (UK): Primary Server Hostname: ns0.x9.net Primary Server Netaddress: 212.69.220.39 Secondary Server Hostname: ns1.x9.net Secondary Server Netaddress: 212.69.192.112 Server 88 (UK): Primary Server Hostname: ns1.worldnameserver.co.uk Primary Server Netaddress: 92.48.74.142 Secondary Server Hostname: ns2.worldnameserver.co.uk Secondary Server Netaddress: 92.48.74.143 Server 89 (US): Primary Server Hostname: ns1.server89.co.uk Primary Server Netaddress: 72.233.78.101 Secondary Server Hostname: ns2.server89.co.uk Secondary Server Netaddress: 72.233.78.102 Server 90 (US): Primary Server Hostname: ns1.securenameserver.co.uk Primary Server Netaddress: 72.232.109.250 Secondary Server Hostname: ns2.securenameserver.co.uk Secondary Server Netaddress: 72.232.109.251 Server 91(US): Primary Server Hostname: ns1.global-dns.co.uk Primary Server Netaddress: 72.233.41.123 Secondary Server Hostname: ns2.global-dns.co.uk Secondary Server Netaddress: 72.233.41.124 Server 92(DE): Primary Server Hostname: ns1.x9net.co.uk Primary Server Netaddress: 85.214.115.18 Secondary Server Hostname: ns2.x9net.co.uk Secondary Server Netaddress: 85.214.115.21 What platform or Operating System (OS) does X9 Internet use? Our servers run Apache Web server over Linux (UNIX). Does X9 Internet also design web pages? X9 Internet does not offer web designing services. Does X9 Internet support Microsoft FrontPage? Yes. You can easily install your FrontPage extensions by going to your Control Pane. X9 Internet does support simple FrontPage technical support issues. But, if you have more extensive issues with FrontPage regarding design on your site, we will direct you to Microsoft's FrontPage Technical Support. What version of FrontPage does X9 Internet support? All versions. 99.9% Uptime Over the last 2-year reporting period our servers have been up an average of 99.95%. If your site is down and it's our fault we'll work on it promptly, and get you back in business ASAP. 30 Day Money Back Guarantee We are so sure that you will love hosting with X9 Internet, that all our Web hosting plans include a 30 day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus setup fees and overage charges) if you cancel your account within 30 days of the activation of your account. For more information see our 30 Day Money Back Guarantee Page here. What is the size limit of each email? We limit the size of each email to 10Mb. If you need to send files larger than 10Mb you can use a file compression program to break the file up into chunks of just under 10Mb and then send each chunk attached with an email. If I cancel before the end of my hosting term, do I get a refund? Refunds are calculated by charging the monthly rate for the months you have used and refunding what balance remains on your account. We do not refund partial months.

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