Asked Questions - Hosting:
Frequently Asked Questions -
country is X9 based?
How long has X9
Internet been in business?
Tell me more
about your FREE hosting
Can I host
streaming Videos and
Can I upgrade my
hosting plan at any time?
How long after I
sign up will I be able to start uploading
Do I have
unlimited access to update my
What do I need
to use X9 Internet's web hosting
Can I offer
software downloads with my X9 Internet
If I sign up for
Annual payment, do I have to pay in one
lump sum annually?
What content is NOT allowed
on your servers?
Do you have a 30
Day Money Back Guarantee?
How do I promote
my site to the search engines?
Can I track how
many people visit my Web site?
referral logs and does X9 Internet offer
Do you provide
dial-up Internet access?
Can I change my
billing cycle at any time?
How will I be
billed for my account?
when I go over the data transfer allowed
on my account?
Does X9 Internet
offer any ready-to-run
Does X9 Internet
provide any database
What are X9
Internet's Name Server
What platform or
Operating System (OS) does X9 Internet
Does X9 Internet
also design web pages?
Does X9 Internet
support Microsoft FrontPage?
What version of
FrontPage does X9 Internet
30 Day Money
What is the size
limit of each mailbox?
If I cancel
before the end of my hosting term, do I
get a refund?
In which country is X9 based?
We recently had to add this faq to the
list, as many clients were unsure if X9
was a British or foreign company. X9 is
based in the UK, near Brighton, but also
leases additional servers in Dallas,
Chicago and Montreal for our international
clients who require a "local" site in
these countries which load much faster
than those hosted from the UK.
How long has X9 Internet been in
We have been in business since 1998.
What is hosting?
Hosting means that you found a home for
your Web site on our Web servers, which
are stored in a secure, climate controlled
environment and are connected to the
Internet via high speed data lines.
We can also help you register your Domain
Name, which becomes your unique Web
address. Having your own Domain Name
suggests you have your own Web space, and
since email can be addressed to your
domain (e.g. www.yourname.co.uk), you will
not have to announce a new email address
if you change Internet providers.
Tell me more about your FREE hosting
This service was so badly abused, we had
to withdraw it indefinitely. If you feel
you are entitled to a free hosting
Explain your UNLIMITED plans.
The term "Unlimited" is often
misunderstood. Unlimited, by our
definition, means that we do not set any
quotas for web space and bandwidth. Your
website will not suddenly go down without
notice because you have exceeded your
bandwidth quota, and incoming email will
not suddenly stop because you have run out
of disk space to store new emails. But
excluded from our unlimited service is CPU
and Memory, because CPU and memory have
Memory is like petrol in the tank, when
the petrol is finished the car stops -
when the memory is exhausted the server
cannot function. CPU is like the engine of
a car. If you have an average sized car
with an average sized engine, but hook a
huge heavy juggernaut trailer to the back
of it, it will really struggle to tow that
trailer and may even be unable to move it
Our platform is a shared hosting system
with several hundred websites on each
server and sharing the CPU (power) of that
server. If a website is very large and
very busy, it will use most of the
servers' CPU which will result in a poor
performance for all websites sharing the
power from that server. When a website
gets too busy, it can no longer operate on
a shared server because there is not
enough power to efficiently run all the
other websites and also this very large
website all at the same time. This is when
it needs to be moved onto a VPS or
dedicated server where it does not have to
share power with other websites. This is
also the natural limit of our unlimited
web hosting service.
Furthermore, our unlimited web hosting
service is only available for web hosting,
FTP and email. We DO NOT offer an
unlimited online file storage service.
Watch for the inode
scam or Go
here for more.
Can I host streaming Video and
You can host videos in flash and QuickTime
format, as well as all types of sound
files. We have temporarily suspended our
FFMPG video hosting service.
Can I upgrade my hosting plan at any
Yes. You can upgrade your account at any
time. Go here.
How long after I sign up will I be able
to start uploading my website?
Immediately, if you sign up for an account
with server Boxter.
And within 1 and 12 hours when signing up
for any other hosting account. Domains
registered can take from 1 hour to 24
hours to go live.
Do I have unlimited access to update my
Yes. You can edit your website any time
day or night. For security reasons we have
introduced file locking to accounts hosted
on server Boxter and Pluto servers will
include this feature shortly. We require
this because of the many PC viruses
circulating that steal passwords stored in
your FTP programs. We recommend that you
do not store passwords inside your FTP
software for this reason. Instead,
manually re-enter passwords each time you
need to use FTP.
What do I need to use X9 Internet's web
If you are viewing this page, then you
have all that is required to take
advantage of X9 Internet's services - a
computer with an Internet connection.
If I sign up for Annual payment, do I
have to pay in one lump sum
Yes. You will automatically be billed in
one lump sum at the annual rate when you
sign up. You will be billed again that
same lump sum one year from your
anniversary date, unless you request that
payment should be changed to monthly. If
you decide to move to another ISP before
your annual or 2-yearly payment has been
used up, we will refund the difference. We
do not refund partial months - if you
decide to cancel you account on the 2nd
day of a particular month, we can not
refund prepaid fees for that month.
What content is NOT allowed on your
You may not host adult content and satanic
materials, or anything illegal. You cannot
offer for download from your site
programs, music and video of which you are
not the copyright holder. You cannot use
your account as your online hard drive to
store files which are not connected to
your web site. Accounts which host such
content will have these files deleted or
may be terminated without notice and
without a refund. If in doubt, always
check with us first.
Do you have a 30 Day Money Back
Yes. For more information please see our
30 Day Money
How do I promote my site to the search
All accounts hosted on server Boxter will
automatically have all their web pages
indexed by Google. We also offer a free
Search Engine Submission Tool which is
available from your control panel.
Can I track how many people visit my
All accounts come with a powerful Site
Statistics Tool in the Control Panel that
shows hits, referrer logs, country stats
and more! You can even look at this data
in a graphical format showing daily,
monthly and yearly activity.
What are referral logs and does X9
Internet offer referral logs?
Referral logs tell you the web site from
which visitors reached your page. Using
this information, you can tune your online
advertising to maximise traffic to your
site. We provide this information in the
form of domain names of the referring
pages (not IP addresses), making it easier
to interpret and analyse. This is offered
under all our plans in the Control
Do you provide dial-up Internet
Currently we only offer free dial-up
accounts to UK and US customers. We can
also provide broadband up to 24 Mb if your
line can accept that.
What is considered SPAM?
SPAM is any unsolicited email. If you are
going to send email to potential customers
you should sign up for an 'opt-in' email
list. These are lists of email addresses
for people who ask to be emailed to on a
specific topic, and it states that they
signed up to be on that list at the
beginning of the email. X9 Internet
hosting accounts can not be used for the
purpose of sending bulk unsolicited mail
and are subject to immediate termination
Can I change my billing cycle at any
Yes. Just call our Help Desk and request
the change in billing cycle. You will be
credited the amount of money left on your
account toward the new charge.
How will I be billed for my
Billing notification is by email. You can
also renew at any time by login into your
manager. Except for monthly plans, we
do not keep card details and will not
automatically charge your card for a
What happens when I go over the data
transfer allowed on my account?
You will be notified via email when you
are continuously exceeding your limit for
two successive months by more than 20%
each month of your allocated quota. This
email will encourage you to upgrade your
account. If you are exceeding your limit
for three successive months by more than
20%, you must upgrade your account or
reduce your data transfer rate to prevent
suspension of service when your account
next reaches your limit. Instructions on
how to upgrade your account will be
included with the email we send you.
You can easily monitor your data transfer
in your control panel. Or opt for an
unlimited hosting account for greater
peace of mind.
Does X9 Internet offer any ready-to-run
Yes. X9 Internet offers several
ready-to-run cgi-scripts with all our
plans. These scripts include Formsend.cgi
(for emailing form results), Hit Counters
and Guest Books. Servers Boxter and Pluto
come with a huge selection of software and
web tools, including web builders to
quickly build your website online.
Does X9 Internet provide any database
X9 Internet supports MYSQL and it can be
easily set-up and managed using the MYSQL
administration tool in the Control
What are X9 Internet's name
We have too many servers to list them
all here. To get your nameserver details,
What platform or Operating System (OS)
does X9 Internet use?
Our servers run Apache Web server over Red
Hat/Centos Linux (UNIX).
Does X9 Internet also design web
X9 Internet does not offer web designing
services, but we can let you have a list
of web designers who host their sites with
Does X9 Internet support Microsoft
Yes. You can easily install your FrontPage
extensions by going to your Control
X9 Internet does support simple FrontPage
technical support issues. But, if you have
more extensive issues with FrontPage
regarding design on your site, we will
direct you to Microsoft's FrontPage
What version of FrontPage does X9
Over the last 2-year reporting period our
servers have been up an average of 99.95%.
If your site is down and it's our fault
we'll work on it promptly, and get you
back in business ASAP.
30 Day Money Back Guarantee
We are so sure that you will love hosting
with X9 Internet, that all our Web hosting
plans include a 30 day money back
guarantee. If you are dissatisfied with
your service for any reason, you will
receive a full refund (minus set-up fees
and overage charges) if you cancel your
account within 30 days of the activation
of your account.
For more information see our 30 Day Money
Back Guarantee Page here.
What is the size limit of each
We limit the size of each email to 20 Mb.
If you need to send files larger than 20
Mb you can use a file compression program
to break the file up into chunks of just
under 10 Mb and then send each chunk
attached with an email.
If I cancel before the end of my
hosting term, do I get a refund?
Refunds are calculated by charging the
monthly rate for the months you have used
and refunding what balance remains on your
account. We do not refund partial