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Legal Information - Domain Terms:

Terms of Service
Acceptable Use Policy (AUP)
Domain Terms
Privacy Policy
Customer Complaints Policy

Domains may be subject to additional terms and conditions as laid down by the respective governing authorities as set out below:

.COM, .NET, .ORG, .INFO, .BIZ, .ME, .CN, .BZ, .VC, .HN, .SC, .AG

Registration Agreement

This registration agreement ("Agreement") contains the terms and conditions of your use of X9 Internet's domain name registration and related services ("Services"). In this Agreement "you" and "your" refers to you or any agent, employee, member of staff or a person authorised to act on your behalf and registered listed in the WHOIS contact information for the domain name. "We", "us" and "our" refers to X9 Internet, and its subsidiaries and affiliates. This agreement describes our obligations to you, and explains your obligations to us for various services offered by X9 Internet.

1.0 YOU AGREE TO THIS AGREEMENT. You agree that by using the service (s) provided by X9 Internet, you confirm that you have read and agree to all terms and conditions as well as those terms and conditions which are attached to this Agreement, the accompanying dispute policy and relevant rules or policies, the Uniform Dispute Resolution Policy ("UDRP"), and the rules, guidelines or agreements in connection with special service (s) provided by the Internet Corporation of Assigned Names and Numbers ("ICANN").

If you have a domain name in the following extensions: .UK, .INFO, .BIZ, .ME, .CN, .BZ, .VC, .HN, .SC, .AG or any new style domain extension such as .photography, .solutions, .technology or .today, you are also agreeing to additional terms and requirements from the appropriate registries and such terms and conditions become part of these terms and conditions.

2.0 CHANGES TO THIS AGREEMENT. This agreement may change as requirements of governments, administrative bodies or legislation requires such. If, when this Agreement is subject to a change and you do not wish to agree with its terms, you agree to transfer your domain to another service provider, or you agree to cancel your domain registration. Should you decide to cancel your Agreement with X9 Internet you will not receive a refund for unused time which you have already paid to X9 Internet. You agree to review this Agreement from time to time to make yourself aware of any such revisions.

3.0 TERM. The term of this Agreement shall continue in full force as long as you have a domain registered through X9 Internet.

4.0 SERVICES PROVIDED AND SERVICE TERMINATION. We may reject your domain name registration application or elect to discontinue providing Service(s) at any time, without limitation, for a prohibited domain, abuse of Services, payment irregularities, material allegations of illegal conduct, or if your use of the Services involves us in a violation of any Internet Service Provider (ISP) acceptable use policies, including sending out spam.

5.0 OUR SERVICES. We are an approved Nominet registrar and can register all domains ending in .uk. All domains not ending in .uk are provided to you from Domain name registrations are not effective until the registry administrator puts them into effect. Domain name registrations are only for limited terms, terms which end on the expiration date. The beginning of the term is the date the domain name registration is acknowledged by the applicable registry. You agree that we are not liable or responsible in any way for any errors, omissions or any other actions by the registry administrator arising out of or related to a request to register, renew, modify settings or transfer of a domain name.

6.0 ENTITLEMENT TO DOMAIN NAME. We do not check if the domain name you register infringes legal rights of others. It is your responsibility to know this. We may be ordered by a court to cancel, modify, or transfer your domain name and you are required to communicate with litigants, potential litigants or government authorities when such a situation arises. We will comply with court orders unless you contact us to contest the order.

7.0 LEGAL ACTIONS. If we are sued or threatened with a lawsuit or legal proceedings in connection with Service(s) provided to you, you agree to indemnify us and hold us harmless from any claims or expenses including lawyer fees and court costs.

8.0 DISPUTE RESOLUTION POLICY. You agree to the Dispute Resolution Policies applicable to your domain name and you also agree that in the event a domain name dispute arises with a third party, you will indemnify and hold us harmless pursuant to the terms and conditions of the Dispute Resolution Policy. You also agree that you will regularly monitor email sent to the email address associated with your account and domains. If a dispute arises regarding Service(s) provided to you, you may lose your rights to receive Services if you do not respond in a timely manner.

9.0 FEES AND PAYMENT. You agree to pay, before a domain is registered for you the applicable registration fee. All registration fees are non-refundable, in whole or in part, even if your domain name registration is suspended, cancelled or transferred before the end of your then current registration term. Payment is by PayPal and we may also provide you with a payment gateway which does not require you to log into PayPal or to have a PayPal account.

10.0 EXPIRATION AND RENEWAL OF DOMAIN NAME REGISTRATIONS. You agree that it is your responsibility to keep your own records and to maintain your own reminders regarding when your domain name registration is set to expire. However, we will send you two (2) reminder emails to warn you of the upcoming expiry date. These emails are sent to the email address which you have supplied us during the domain name registration application. However, X9 Internet reserves the option, but not the obligation, to send additional renewal reminders to any other email addresses associated with the expiring domain.

11.0 ACCOUNT CONTACT INFORMATION. As part of your domain name registration application you agree to provide complete and accurate contact information. You agree to keep this current at all times throughout the domain name registration term. You must submit your name, postal address, email address and a telephone number. If you do not provide this information we will either suspend or cancel your domain name registration application, or renewal application. In the event when the lack of current contact information results in the loss, cancellation or transfer of your domain name, you agree that you shall not hold X9 Internet liable for any such loss or any damages associated with the loss. It is strongly recommended that you do not provide a contact email address which is associated with your domain name registration, so that we can continue to communicate, as any email address associated with your domain name may not be active in such an event.

12.0 DOMAIN NAME TRANSFERS. You agree that transfer of your domain name(s) shall be governed by the policies of the appropriate registries, and and these policies may be modified from time to time. Domains may not be transferred within the first 60 days of registration or within 60 days of a transfer. Transfer requests can take up to 5 business days. A transfer will not be processed if, during this time, the domain registration expires, in which case you will need to renew the domain first and then resubmit a transfer request. You may also need to resubmit a transfer request if there is a communication failure between X9 Internet and you. You understand that requesting a transfer close to a domain's expiry date may have risks.

13.0 PRIVACY POLICY. You agree and consent that we make available the domain name registration information you provide as required by domain registries for their whois records. You irrevocably waive any claims you may have arising from such disclosure or use of your information.

14.0 WEBSITE DESIGNERS. You agree that, if you submit a domain name registration application on behalf of someone else, this confirms that you have the authority from that someone else to do so and will therefore bind that person as a principal to all terms and conditions provided herein. You agree that if you license the use of a domain name registered to you to a third party, you remain the domain name holder on record and remain responsible for all obligations under this Agreement, including but not limited to payment terms and maintaining accurate contact information.

15.0 DOMAIN NAME EXPIRY AND REACTIVATION. When the domain name registration term ends, the domain name will become inactive and may display a web page other than what you had originally intended for it during its term. Expired domains can be reactivated for a period of up to 27 days from the date of expiry.

16.0 NOTICES. You agree that all notices served to you under this Agreement will be made by email to the email address you provided us for your account.

Domain Terms and Conditions for .UK domain names

These terms and conditions form part of the Registration Agreement when you apply for a domain with the .uk extension.

17.0 ADDITIONAL DOMAIN TERMS AND CONDITIONS. When you apply for a domain name registration with the .uk extension, additional terms and conditions apply which form part of our standard Registration Agreement. You can see these terms on the
Nominet website. Applying for a uk domain name registration confirms that you have read and agree with our Terms and Conditions.

18.0 DOMAIN NAME REGISTRATION AND RENEWAL FEES. The cost of registering or renewing a domain name with a .uk extension is shown on our
domains page.

19.0 DOMAIN NAME RENEWALS. You agree that it is your responsibility to keep your own records and to maintain your own reminders regarding when your domain name registration is set to expire. However, we will send you two (2) reminder emails to warn you of the upcoming expiry date. These emails are sent to the email address which you have supplied us during the domain name registration application. However, X9 Internet reserves the option, but not the obligation, to send additional renewal reminders to any other email addresses associated with the expiring domain. To renew your domain name you must log into your billing manager and tick the renewal invoice you wish to pay, then click the 'Continue' button to proceed to the payment page. Clicking this button confirms that you have read and agree to these terms and conditions. You can not continue to make a payment if you do not agree to these terms and conditions. Domain renewal invoices The domain name registration renewal fees are equal to the registration fees and are listed on our
domains page.

20.0 EXPIRED DOMAINS. When you do not give a renewal cancellation notice to X9 Internet and the renewal invoice is not paid, the domain name registration will become ineffective after the expiry date. You will no longer be able to show web pages or use email with an expired domain name registration. You may apply to have the domain reanimated on payment of the domain name registration renewal fee provided we receive your application no more than 85 days after the domain name expiry date. Login details for the billing manager are included with each renewal reminder email. After 90 days your domain name will be cancelled and deleted from the register and made available for resale through a third party registrar.

21.0 DOMAIN TRANSFER AND TERMINATION CHARGES. We do not make a termination charge to cancel a domain or a hosting account. If you request backup data for later use, you may contact us for a quotation from our
contact page. If you request a domain transfer onto another registrar tag, there will be no fee to pay as long as your account has no outstanding unpaid invoices. You can raise a dispute over an invoice by contacting us on our contact page. Disputes over unpaid invoices must first be resolved before we can transfer your domain onto another registrar tag. You may contact Nominet direct and request that they transfer your domain onto another registrar tag, there will be a fee to pay to Nominet.

22.0 CUSTOMER SERVICE COMMITMENT. For domain support please contact us using one of the methods on the
support page or contact page. We will respond within 1 business day or less and aim to have any issues resolved within no more than 5 business days. If you disagree with any outcome of your issue, then you may escalate this to Nominet which is the registry for .uk domains, at

23.0 ABUSE COMPLAINTS. If you wish to raise a complaint about abuse you have received such as phishing scams and email spam, please submit a support ticket from our
support page and we will investigate this for you immediately.

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