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Getting started
Consult your hardware manual and connect /
configure your ADSL router or modem.
Create a dial-up connection and enter the
details provided in your welcome letter, should the
modem ask you for a number to dial, typically the
number will be 0, 38 or 000000.
You should not need to enter any details other
than your username and password in order to connect
to you ADSL, however for the more technical user
you may require the following information.
- VPI: 0
- VCI: 38
- PPP Type/Encapsulation: PPPoA (PPP over ATM)
NOT PPPoE
- Framing: VC-MUX
- Modulation/Mode: G.DMT
- DNS Primary: 213.208.106.212
- DNS Secondary: 213.208.106.213
- MTU: 1500
How will I know when my ADSL line is ready?
As soon as your line is active we will notify you
via your control panel. On Average this takes
approximately 10 days from placing the order;
however, in some cases it may take a little
longer.
Billing cycle
When your ADSL line becomes active, your billing
cycle will be amended accordingly to reflect the
date on which you first receive the service.
Trouble-shooting
I can't get synchronisation (my ADSL link
light is flashing)
- Check if your phone has a dial tone, if not
then call BT 151 for them to check the
line.
- Check, and if possible, replace your
micro-filters and internal cabling (even if the
setup has worked before).
- Unplug all non ADSL equipment from the line
including fax machines, Sky TV, etc (even if it
has worked with them before)
- Try plugging your ADSL directly into the
master socket via the filter with no other
devices on the line.
If all of the above fail, please contact
technical support.
My connection keeps
dropping
- Check, and if possible, replace your
micro-filters and internal cabling (even if the
setup has worked before).
- Unplug all non ADSL equipment from the line
including fax machines, Sky TV, etc (even if it
has worked with them before).
- Try plugging your ADSL directly into the
master socket via the filter with no other
devices on the line.
- If all of the above fail, please contact
technical support.
I get a failed
authentication message when logging on
- Ensure you are using the correct login
format e.g. 'example@turbo.mydsl' where
'example' is your login name.
- Double check your password.
- Ensure that the login and password are in
the correct case (check Caps lock etc).
- If the connection is still failing, please
try the following login names and make a note of
the results.
- Try the login bt_test@startup_domain with
your own password.
- Try the login bt_test_user@gotadsl.co.uk
with your own password.
- If all of the above fail, please contact
technical support with the results of all of the
above.
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